Effective as of: August 16, 2025
This Privacy Policy applies to the Hulum Super-app (referred to as the “Application”), a mobile application developed and operated by Nebulon Technologies (referred to as “Service Provider” or “we”). This policy outlines our practices regarding the collection, use, and disclosure of information we receive from you, the user (“User”), when you use our Application. By using the Application, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services, facilitate all platform functions, and ensure the safety and security of all users. The information we collect falls into two categories:
A. User-Provided Information This is information you voluntarily provide to us when you register, create a profile, or use our services. This may include, but is not limited to:
- Contact Information: Name, email address, and phone number.
- Personal Information: Age, gender, profile picture, and chosen username.
- Professional Information: Skills, and portfolio links and image for the job board service.
- Financial Information: Bank account details required for when processing payouts requests.
- User ID: Your unique identifier assigned by our service.
B. Automatically Collected Information When you use the Application, we automatically collect certain technical and usage information. This helps us to improve functionality and provide a seamless service. This information may include:
- Device Information: Your device’s unique ID
- Log Data: Information about app crashes, system activity, and application settings.
- App Activity: Information about your interactions with the app, such as searches, clicks, and pages viewed.
2. Real-time Location Information
The Application is a ride-hailing service, and therefore it collects precise, real-time location data from your mobile device. This is a fundamental and necessary function for our service. We use this information for the following purposes:
- Ride Matching: To accurately match you with nearby passengers or drivers.
- Navigation & Routing: To provide turn-by-turn directions and optimize trip routes.
- Fare Calculation: To calculate the distance traveled and determine the final fare for a ride.
- Safety & Security: To monitor the real-time location of a vehicle during a trip to ensure the safety of all parties.
- Analytics & Service Improvement: Aggregated and anonymized location data helps us analyze traffic patterns, identify high-demand areas, and improve the efficiency of our service.
3. Use of Collected Information
We use the information we collect from you to:
- Operate and Maintain the Service: To manage your account, process ride requests, facilitate live streams and chat, and manage job applications.
- Personalization: To personalize your experience, such as showing recommended social content, jobs, or game challenges based on your age, interests, and usage habits.
- Process Payments: To securely process in-app purchases (e.g., gifts, job posts, subscriptions) and disburse your earnings.
- Communication: To send you service-related notifications, important updates, and promotional content.
- Service Improvement: To analyze usage patterns, diagnose technical issues, and enhance the overall performance and functionality of the Application.
- Fraud Prevention & Security: To monitor for fraudulent activity, unauthorized access, and to comply with legal obligations.
- Account Management: To enable account creation, login, and verification.
4. Information We Share
We do not share your personal information with third parties for marketing purposes. However, we may disclose your information to external services and other users in the following ways:
- With Other Users: For core app functionality, certain information is shared. For example, your username and profile picture are shared in live chats and on social posts. A driver’s precise location and vehicle information are shared with a passenger during a ride.
- With Third-Party Service Providers: We may share your information with trusted service providers who perform services on our behalf (e.g., cloud hosting, analytics, push notifications, payment processing, live streaming infrastructure). These providers are contractually obligated to protect your information and are not permitted to use it for independent purposes.
- Aggregated Data: We may share aggregated, anonymized data with third parties to aid us in business analytics and service improvement. This data does not contain any personally identifiable information.
- Legal Disclosure: We may disclose your information as required by law, such as to comply with a subpoena or similar legal process.
The Application utilizes third-party services that have their own Privacy Policies. We encourage you to review them:
- Google Play Services
- Firebase Analytics
- Firebase Crashlytics
- Expo
- SantimPay
- 100ms
5. Data Retention & Your Rights
We will retain your User-Provided Data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. If you wish for your data to be deleted, please contact us at neb_tech@outlook.com, and we will take appropriate steps to fulfill your request in a timely manner.
6. Children’s Privacy
The Application is not intended for users under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we will immediately take steps to delete that information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at neb_tech@outlook.com.
7. Security
We are committed to protecting your information. We employ a variety of physical, electronic, and procedural safeguards to protect the data we process and maintain. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.
8. Changes to This Privacy Policy
We reserve the right to update our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Your continued use of the Application after any modifications constitutes your acknowledgment and consent to abide by the updated policy.
9. Your Consent
By using the Application, you consent to our collection and use of your information as described in this Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via email at neb_tech@outlook.com.